Refund Policy – StarPlayField

Refund Policy

Last Updated: February 17, 2025

At StarPlayField, we aim to provide players with high-quality gaming experiences. While our main featured game is free and hosted on Google Play, this Refund Policy outlines the circumstances under which refunds may apply to any future in-game content or offers.

1. Eligibility for Refunds

Refunds may be issued for the following:

  • 🔒 Unauthorized Transactions – When purchases were made without your knowledge or consent.
  • ⚙️ Technical Issues – If content fails to load or cannot be accessed despite successful purchase.
  • 🔁 Duplicate Payments – If you were charged multiple times for the same transaction.
  • 🚫 Service Unavailability – If access to content is prevented due to prolonged server errors.

Refunds will not be issued for:

  • Change of mind after claiming rewards or items.
  • Used or partially used content.
  • Violations of our Terms of Use.

2. How to Request a Refund

  1. Contact Support – Email support@starplayfield.com within 7 days of your purchase.
  2. Provide Details – Include transaction ID, account email, device info, and reason.
  3. Review Process – We will assess your request within 5–7 business days.
  4. Approval – If approved, the refund will be processed to your original payment method within 7–14 business days.

3. Processing Time

  • Google Play Payments: Usually processed by Google within 7 business days.
  • Other Platforms (if applicable): 5–10 business days depending on your bank/payment method.

4. Free Game Notice

Our exclusive title featured on Google Play is entirely free to download and play. No charges are applied unless in-app purchases are offered in the future. Refunds do not apply to non-monetary actions.

5. Future Subscriptions

If subscription content becomes available, you will be able to cancel before the renewal period. Refunds for partially used subscriptions will not be available unless technical failure is proven.

6. Changes to This Policy

This policy may be updated to reflect platform or content changes. All changes will be communicated via this page and dated accordingly.